We’re here to support you every step of the way. If you ever feel stuck, have a question, or need help using the software, here’s how you can get in touch - and where to find answers fast.

🆘 When to Contact Support

Reach out to our Support Team for:

• Technical issues 
• Questions about how to use specific features
• Help if something isn’t working as expected

If you encounter any technical issues, then please don’t hesitate to reach out to our technical support team (details below). We recommend reaching out by email with as much information as possible regarding the issue. That helps them identify the likely cause for the issue and determine the appropriate resolution.

Please be aware that our technical support team is here to assist with problems and errors encountered while using our products. While they can provide general guidance, they cannot provide in-depth training. If they are contacted with questions about specific uses for our software, they may direct the customer to any relevant training materials or refer the customer to one of our instructors.

Technical support is only available for recent versions of our products. For complete information, please refer to our Product Lifecycle Policy: https://www.allplan.com/product-lifecycle/

📩 Email: 

• SDS2-support@allplan.com
• Phone: 888-883-2492
  

🌐 Support Portal: Create a direct support ticket here

🛍️ Sales, License, or Admin Questions

Our Sales Team is happy to assist you with:

• Licensing and subscriptions

• Upgrades and Commercial offers 

• Custom solutions

• Invoicing or administration

📩 Email: success@allplan.com or contact your local Sales Representative

💬 SDS2 Help Features

Don't forget our built-in help tools – available 24/7!

• Search the Help Center
• Get step-by-step guidance

🌐 Help Center: Online SDS2 Help

We’re here to help you succeed — don’t hesitate to reach out!